Hospice nurses can be reached 24 hours a day for your care-related enquiry on 09 407 7799

Health Professionals

A Coordinated Approach to Care

There can be many health professionals, family members and friends supporting a person who is living with a life-limiting illness. We spend time listening to our patients, assessing their on-going and changing needs in partnership with their existing health care team (eg General Practitioner, Oncology Departments) and carers. We make sure that our patient's symptoms are managed well, so that they can live the best that they can for as long as they are able.

Referral Process

Individuals, their representative or General Practitioners can refer patients to Hospice by downloading and completing our Referral Form, by using their own electronic system, or using the PalCare system via this link > Make a Referral

Please read and/or download the Hospice Referral Criteria

Our criteria for referral is designed to stimulate critical thinking about who is being referred and why. We appreciate your time in providing as much relevant background information as possible, as it is valuable in our service delivery to our Hospice patients.

All enquiries regarding the Referral Process can be directed to Hospice Mid-Northland Clinical Manager Hannah Walker on 09 407 7799.

Palliative Care Specialist

Our Care Teams have access to Palliative Care Specialist Dr Warrick Jones, who is located at Northhaven Hospice in Whangarei. Warrick holds monthly patient clinics and he is also available for health professionals to contact him for palliative care advice and support on 09 437 3355.

Mauri Mate

A Māori Palliative Care Framework for Hospices

Mauri Mate has been written as guidance for the Hospices of Aotearoa. It is anticipated that this guide will be useful and adaptable for the services provided by primary care, aged residential care, Hospice teams and whānau care.

Te Pūtake o te Anga Pairuri Māori:  Purpose of the Māori Palliative Care Framework

This Framework responds to issues that Māori have raised with service providers and researchers.  The aim is to develop guidelines for Hospices, so adult Māori receive access to good palliative care which includes:

· good (quality) care in the lead-up to the end-of-life

· good comfort (compassionate) care at the end-of-life

· helpful whānau support during and after the illness, and the end-of-life (including spiritual care and grief support)

The Framework for Hospices was commissioned by Totara Hospice (South Auckland) jointly with Mary Potter Hospice (Wellington). A companion document to this framework is The Maori and Palliative Care Literature Review, authored by Kat Mason and Dr Tess Moeke-Maxwell, Palliative Care and End-of-Life Research Group, School of Nursing, Faculty of Medicine and Health Sciences, University of Auckland.

For more information, https://www.hospice.org.nz/mauri-mate/

Information and Resources

Palliative Care Handbook

The purpose of the handbook is to provide an easy to use resource that suggests ways to manage challenging symptoms.  The handbook is useful in any place where palliative care happens - it gives confidence to those who use it and comfort to the people appoarching the end of their lives.

Standards of Palliative Care

On 13 April 2012, we released the Hospice New Zealand Standards for Palliative Care. The national standards and the accompanying quality review programme will provide a comprehensive continuous improvement framework for Hospices and will be applicable to all health services working with people who need a palliative approach to end of life care.


Palliative Care Lecture Series

Hospice New Zealand are delighted to offer free access to this programme of monthly palliative care lectures online.   Please contact our Hospice Educator Maureen Kearney on 09 407 7799 if you are interested in receiving further information or attending the lectures.

Syringe Driver Training

Hospice Mid-Northland provides Syringe Driver Training courses. Please contact Hospice our Palliative Care Educator, Maureen Kearney on 09 407 7799 or email maureen.k@hospicemn.org.nz if you are interested in receiving further information or attending the lectures.

The lectures will be delivered via webcast on the first Thursday of every month from February to December 2023 from 7.30 to 8.30am.

Useful Links

Here are a number of useful links in relation to palliative care.


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