Hospice nurses can be reached 24 hours a day for your care-related enquiry on 09 407 7799

Our Services

Holistic Palliative Care

We provide palliative care when there is no curative option available. Our services are for people with any life-limiting illness, which may include heart failure, renal failure, cancer, motor neurone disease, emphysema or other illnesses for which there is no cure. Our care is not limited to end-of-life and, with many patients, a longer-term relationship can develop over months following your diagnosis.

This includes management of our patient's pain and other symptoms, as well as engaging in conversations of honesty, truth and courageousness with patients and their whanau, their families.

We work closely with our patients and their families/whanau to enable our patients to continue to live with meaning and purpose in their lives.

Hospice Mid-Northland and the End of Life Choice Act

Three key points:

1. The intention of our service is to enhance the quality of life of patients and their loved ones, who are faced with the need for specialist palliative and end-of-life care, and to help them continue living every moment.  A core philosophy of hospice is to neither hasten nor postpone death.  This will not change. 

2. Our care will continue to be available, free of charge, to anyone with a terminal illness or life-limiting condition, who lives in our service area, including support for their families/whānau; regardless of their views on assisted dying (euthanasia or physician assisted suicide).

3. Hospice Mid-Northland staff and volunteers will not administer or be present for assisted dying procedures, nor can these procedures take place in the In-Patient Unit (IPU) in Whangarei or anywhere else at our premises. 

Hospice Mid-Northland is a life-affirming service 

Hospice Mid-Northland respects a person’s right to make choices, particularly around the end of their life.
We will continue to provide specialist palliative care and end-of-life care to any person needing support, regardless of their personal views on assisted dying.
However, Hospice Mid-Northland is not required to provide assisted dying procedures and has chosen not to do so.
Palliative care by its nature is concerned with maximising life and the safety of our patients. Being involved in the deliberate termination of life does not fit with our organisation's philosophy and values.  It is not within the scope of our service, nor is it required in our contract or service specifications.  We will retain our position as a safe space for people at the end of life; where they continue to be valued and there is no pressure around hastening death.
If we are aware of a patient’s request for assisted dying, we will continue to provide our care, as normal, until a non-hospice medical practitioner or nurse practitioner arrives at the patient’s home to carry out the procedure to end their life, OR the patient is transferred out of the IPU in Whangarei to their home or other place of choice for euthanasia or physician assisted dying.
With Hospice’s life-affirming specialist palliative care, people who have a terminal illness can live well and die well.
Hospice care is very active care and the pursuit of excellent symptom control will continue through to the end of life.
Hospice care is holistic, supporting the physical, emotional, social, cultural and spiritual wellbeing of the patient and their family/whānau.  This approach may even help to address underlying factors which motivate a request for assisted dying, such as unresolved physical or emotional pain, fear of being a burden, depression or isolation.
Hospice care also continues for families/whānau during their bereavement.  This important part of our service will not change, even if their loved one has opted for assisted dying.
We will continue to focus on showing death as a part of life, and dying as a natural process; breaking down barriers and misunderstandings around palliative care, as well as death and dying, to address the fears people may have when approaching the end of life.

How it Works

Following a referral, we are able to see the patient and their family/whanau to assess what their immediate needs and concerns are. Referrals may come from a General Practitioner doctor (GP) or directly from the patient or their representative. To make a direct referral, please contact Clinical Manager Hannah Walker on 09 407 7799.

Our initial engagement can be a busy time, involving the patient, their family/whanau and the healthcare professionals involved in their care to ensure that appropriate care and support is in place. Our clinical team do not wear uniforms and our vehicles are unmarked, so we can visit you in confidence and maintain your privacy.

Our clinical team can be reached 24 hours a day by patients and their families to discuss their symptoms, medical care or to provide support if they become anxious or worried with questions and concerns.

Support within Homes and Aged Residential Care

We support people to remain in their homes or their aged residential care, working closely with other health professionals to provide specialist advice, medical equipment, and support with a palliative approach to their care.

Medical Equipment

We own and loan specialist medical equipment to our patients free of charge, which can enable our patients to remain in their own home following our clinical assessment. It is our goal to support our patients to maintain their independence, and to stay safe and comfortable throughout their treatment.

Our equipment is commercially cleaned, delivered and installed in our patient's homes free of charge.

Special People, Special Places, Special Time

Special Time is an opportunity for patients and family/whānau to enjoy and receive support in a caring, nurturing environment. This may include complementary therapies by qualified volunteers. These therapies are used to nurture, relax and provide time out. They also help alleviate stress and tension.

Your needs can be discussed on an individual basis and all Special Time therapies are provided by our wonderful volunteer therapists at no charge. Find out more about Special Time.

Please contact us if you would like information about attending Special Time or if you are able to provide a voluntary therapeutic service, host support or home baking.


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